It is the Policy of Lancomm Pty Ltd to provide services that fully satisfy the requirements of our customers. This policy defines the commitment to quality throughout the organisation

We will

• Recognise that quality can only be defined by the customer, so our focus must be on the needs of our customers as each and every one of us carries out our work.

• Provide a customer focussed service at all times, to maximize customer satisfaction that uses resources as efficiently and effectively as possible at minimal cost.

• Measure our customer satisfaction and strive to satisfy our customers requirements by continually reducing the difference between what they need and what we provide.

• Adhere to the procedures and instructions in our quality system.

• Do things right first time and every time by continually improving on the effectiveness of our quality system and our staff and abide by all applicable statutory and regulatory requirements and safety requirements.

• Work as a team to prevent problems from occurring thus ensuring that the products and services we supply to our customers are dependable and predictable.

• Establish long term relationships with our subcontractors so that we can help them supply services and products that meet our customer’s requirements and expectations.

• Make use of information based on reliable data to set performance targets, measure our performance against those targets and then work to reduce the variation about the targets.
This policy shall be made known to and understood and practiced by all our staff. It shall be reviewed as part of the management review procedures and the Quality Management system will be audited on a regular basis to ensure its continued effectiveness. This policy is provided and explained to each employee by the General Manager or Quality Manager.

Joe Rahme
General Manager
Lancomm Pty Ltd


Our commitment to excellence is the cornerstone of Lancomm’s success. During and at completion of all construction work, our Quality Assurance Team conducts an audit to:

Ensure that all work has been completed to project specifications

Confirm that the Asbuilt Plan reflects what has been constructed

Finalise the Bill of Quantities.

Our quality system has the heart of ISO: 9001